For orders below £20 Shipping costs vary and are automatically added to your cart at checkout. You will be able to choose the shipping costs which suits you.
If you wish to cancel your order, then please contact us immediately at hello@zestandpep.com. We will check the status of your order and advise if it can be cancelled.
Shipping options are Standard Delivery (1 day processing and 3-5 business days shipping), or Express Delivery (1 day processing and 1-2 business days shipping).
However, delivery of the shipment might have been delayed by the carrier and we have 10 working days time frame from the estimated delivery date of the order. In most cases the goods will be with you before that time.
Delivery dates are only estimates and Zest & Pep does not guarantee delivery within any such time and shall not be liable for any delay in delivery or performance.
Please note that your supplements will not be sent until your payment has been authorised. If there is a delay in authorising your payment it will affect your expected delivery time.
It is important that you use the correct delivery address, we will not be able to change the delivery address once you have placed your order as orders are processed very quickly.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Contact.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@zestandpep.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product please contact us at hello@zestandpep.com and we will advise you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.